Special listing for express shipping upgrade including tracking and insurance for heavy items. 8-10 days depending on location.
I accept payment via Pay Pal or Etsy Payment.
I also accept bank transfers and cheques in Euros or Sterling.
I require payment within 7 days of purchase.
I operate a Layaway scheme, although I require a 30% deposit and this is not refundable. Contact me to arrange payments
I use recycled cardboard packaging ( but in perfect condition) and new bubble wrap, for fragile items I line the box with polystyrene.
I ship items using "la Poste"s cheapest international postal rates, but this does not include tracking or insurance ( to keep the cost down as postage in France is reasonably expensive)
I only charge 1 $ over the French postal cost, this is to cover materials and time.
Tracking and insurance is an optional extra costing 3.80$ available during checkout.
International postal delivery can take from 5 days to 3 weeks, at certain times of the year maybe longer ( ie Christmas period and French summer holidays)
I cannot be held responsible for items not arriving for a deadline.
I am not responsible for extra taxes or duty upheld in certain countries.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Please contact me if you have any problems with your order.
If you are not satisfied with an item, I accept returns and will refund the purchase. I must be contacted within 15 days of reception of the delivery.
Please fill in the Cancellation form http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf and return it to me via my Etsy Shop.
I will refund via Paypal or Etsy Payment after I have received the item, return postage costs are the buyer responsibly.
I can not be held responsible for damage incurred during shipping if you have not taken insurance, but the percentage of damaged items during shipping is very low ( to date I have only had 1 damaged delivery partly due to my packaging which I have totally reviewed since this incident)
If you do receive a damaged item and have not purchased insurance contact me and I will try to compensate you with a discount on your next purchase ( this is how confident I am about my packing)
I am not responsible for non delivery of uninsured items.
I do not issue refunds for damage or losses during shipping unless the customer has taken insurance.
If you have a question that is still unanswered don't hesitate to contact me.
Combined shipping is available on most items for a multiple order. I refund the excess shipping costs after the parcel has been made up, or contact me for a quote and if you are happy with the combined shipping costs I will amend the listing.